Installing previous versions of site24x7 Server Monitoring Agent
This help document provides step-by-step instructions for installing the previous versions of the Site24x7 server monitoring agent.
Prerequisites
- Ensure firewall rules allow outbound access on port 443 to Site24x7 IPs and domains .
- Get your Site24x7 Device Key from Site24x7 (Admin > Developer > Device Key ).
- If network communication in the server is routed via a proxy, have the proxy details ready.
Windows agent installation
Supported platforms : Windows Server OS 2008 and above; Windows 7 and above.
Current version of Windows agent : 22.0.00
Installation instructions for previous versions
Download link for the previous major version of agents:
Installation instructions
- Download the desired MSI file above for your preferred version.
- Run the downloaded installer.
- When prompted, enter your Site24x7 Device Key.
- If required, provide any proxy server details.
- Choose an installation folder with appropriate read and write permissions.
- Complete the installation and verify the agent service is running.
To install the agent via bulk deployment (multiple servers in parallel), and refer to our command-line installation help document for the supported parameters.
Linux agent installation
Supported platforms: Commonly supported: Ubuntu, CentOS, Debian, Red Hat, SUSE, Amazon Linux, Oracle Linux (see compatibility matrix for full details).
Current version of Linux agent : 22.0.00
Installation instructions for previous version of agents
Run these commands in the terminal as root as shown in the example below for version 21.0.00:
For AMD64 (x86_64)
wget https://staticdownloads.site24x7.com/server/archive/linux/21000/Site24x7_Linux_64bit.install
bash Site24x7_Linux_64bit.install -i -automation=true -key=<DEVICE_KEY>
For ARM64
wget https://staticdownloads.site24x7.com/server/archive/linux/21000/arm/Site24x7_Linux_64bit.install
bash Site24x7_Linux_64bit.install -i -automation=true -key=<DEVICE_KEY>
|
IMPORTANT
Replace <DEVICE_KEY> with your valid Site24x7 Device Key. |
For further customizations during installation, refer to our command-line installation help document for the supported parameters.
To install version 20.0.0, replace the URL with the appropriate download URL from the list:
- For AMD: https://staticdownloads.site24x7.com/server/archive/linux/2000/Site24x7_Linux_64bit.install
- For ARM: https://staticdownloads.site24x7.com/server/archive/linux/2000/arm/Site24x7_Linux_64bit.install
To install using proxy
Add the proxy parameter as shown in the example below:
bash Site24x7_Linux_64bit.install -i -automation=true -key=<DEVICE_KEY>
-proxy=user:password@proxyhost:proxyport
Post-installation
Once installed, the agent will auto-register with your Site24x7 account and the server monitor appears under Server in the left-navigation menu in the Site24x7 web client.
The agent will collect and transmit key metrics (CPU, memory, disk, etc.) securely to the Site24x7 platform. Learn about the security standards of the Site24x7 server monitoring suite in this help document .
If you would like to upgrade to the latest version of the agent, refer to the bulk upgrade instructions .
Troubleshooting
Most common challenges during agent installation are listed here with their troubleshooting instructions:
- If the agent does not appear in your account, ensure outbound access on Port 443 is available.
- For permission or data collection errors, verify installation directory access.
- For advanced configuration, consult related articles on thresholds, groups, and notifications in the Site24x7 help document .