Six ways Australian local government IT teams can benefit from AIOps in monitoring
Running IT operations in an Australian city council is a complex role that faces a unique set of challenges and opportunities. Typically, a city council in an advanced country like Australia runs its IT on a hybrid model, with a combination of continuing on-premise installations working in tandem with modern cloud platforms, such as Azure.
While city council IT teams rely on self-hosted (on-premise) infrastructure to run core systems such as servers, crucial data warehousing, such as CRM or land records, and network infrastructure, they go for cloud platform subscriptions for a comprehensive IT stack. Due to sheer scalability and cost-effectiveness, public cloud platforms are preferred to run dynamic, scalable applications such as email servers, collaboration tools, websites, applications, and many other citizen-facing services.
Running their IT stack on a hybrid and constantly evolving IT infrastructure, city council IT operations teams juggle several legacy on-premise systems with cloud-based solutions to deliver high uptime, performance, and security to various citizen welfare initiatives.
While city council IT teams rely on self-hosted (on-premise) infrastructure to run core systems such as servers, crucial data warehousing, such as CRM or land records, and network infrastructure, they go for cloud platform subscriptions for a comprehensive IT stack. Due to sheer scalability and cost-effectiveness, public cloud platforms are preferred to run dynamic, scalable applications such as email servers, collaboration tools, websites, applications, and many other citizen-facing services.
Running their IT stack on a hybrid and constantly evolving IT infrastructure, city council IT operations teams juggle several legacy on-premise systems with cloud-based solutions to deliver high uptime, performance, and security to various citizen welfare initiatives.
Six monitoring challenges faced by local government IT teams:
Weight of legacy systems: It becomes harder to completely switch to a unified cloud platform due to vendor lock-ins or long-term investments.
Widening tool sprawl: As teams or managed service providers change, several tools—including monitoring—get acquired and become sticky. This leads to a tough-to-manage tool sprawl that is difficult to handle.
Mounting cloud costs: While cloud infrastructure gives your IT great flexibility and dynamism to provision resources to match demand, needless provisioning may also rake up costs. This can be avoided by predicting used behavior better with AIOps.
Need for a skilled workforce: Local government IT teams must stay highly capable, vigilant, and informed of the latest IT management practices as they handle sensitive as well as redundant data.
Compliance with data privacy laws: Also, teams must ensure that the entire IT infrastructure is compliant with all prevalent data privacy laws applicable in the countries where they operate and are accessed.
Ensuring resource utilization: Local governance needs to tie all the strings together and ensure that cloud quotas are managed in well-orchestrated containers, or that VMs are used to their full capacities to justify IT spending by studying trends and forecasts.
Widening tool sprawl: As teams or managed service providers change, several tools—including monitoring—get acquired and become sticky. This leads to a tough-to-manage tool sprawl that is difficult to handle.
Mounting cloud costs: While cloud infrastructure gives your IT great flexibility and dynamism to provision resources to match demand, needless provisioning may also rake up costs. This can be avoided by predicting used behavior better with AIOps.
Need for a skilled workforce: Local government IT teams must stay highly capable, vigilant, and informed of the latest IT management practices as they handle sensitive as well as redundant data.
Compliance with data privacy laws: Also, teams must ensure that the entire IT infrastructure is compliant with all prevalent data privacy laws applicable in the countries where they operate and are accessed.
Ensuring resource utilization: Local governance needs to tie all the strings together and ensure that cloud quotas are managed in well-orchestrated containers, or that VMs are used to their full capacities to justify IT spending by studying trends and forecasts.
What is AIOps and how can it help with monitoring?
AIOps is the application of AI and ML in IT operations, including its use in IT monitoring. It not only observes your IT stack well but also aids in performing corrective action quickly through better troubleshooting and time-saving automated remedial actions.
In simpler words, when an IT stack is large and varied, AI helps gather pertinent data from different corners, converge the insights centrally, and use its intelligence to judge the relevance of monitoring alerts by being contextually aware and proactive in predicting upcoming events based on trends within the observable IT stack.
In simpler words, when an IT stack is large and varied, AI helps gather pertinent data from different corners, converge the insights centrally, and use its intelligence to judge the relevance of monitoring alerts by being contextually aware and proactive in predicting upcoming events based on trends within the observable IT stack.
Six ways AIOps can help local government IT teams:
1: Staying on top of IT infrastructure through predictive analysis
When a city council IT team handles numerous IT infrastructural components, there is a constant need to stay on top of the game through active intervention into the stack. With AIOps, IT teams gain a boost in their IT operations capabilities as they constantly study usage trends to help you avoid incidents and stay prepared for upcoming surges.
2: Boosting your IT team’s morale
Handling a city council’s IT stack is never easy, and it gets tougher when unwanted alerts surge and flood the attention of IT teams. This renders them overwhelmed and inefficient. To counter this constant deluge of information and make it rational and sensible, AIOps only flags true anomalies while factoring in reasonable "surges" that are part of normally expected user traffic by studying historical and seasonal patterns. Focused alerting boosts your IT team, helping them stay sharp and stress-free.
3: Ensuring service reliability with the least downtime
With AIOps, IT teams can easily avoid last-minute surprises by always staying prepared and also by taking corrective action, such as expanding provisioning to factor in rising demands. AIOps can also trigger automated corrective action, such as making provisioning changes based on needs. The dynamism brought by AIOps makes your IT resilient, avoiding app crashes, websites freezing, or worse, payment gateways, access systems, or complaints apps not responding when they are needed the most.
4: Handling IT diversity and rationalizing tool sprawl
Traditional monitoring tools struggle to handle the monitoring complexities that come with modern IT. Local government IT teams face increasing challenges in monitoring complex, rapidly changing systems. With distributed applications and cloud technologies, understanding system behavior and troubleshooting issues requires advanced monitoring tools and expertise. AIOps empowers you with in-depth insights to get to the root cause quicker and ensure the fastest recovery.
5: Optimizing costs without impacting service quality
As IT budgets for local governance often fall short of the ever-increasing pressure to deliver better digital user experience and access for citizens, IT teams handling government applications and websites struggle to catch up and sometimes resort to the conveniences of sticking with old tools, and show a reluctance to take leaps in their digital transformation journeys. Cloud cost management needs skilled cloud monitoring and extended awareness of the ever-changing infrastructure landscape across cloud providers to observe, analyze, and control expenses to streamline processes, ensure efficiency, and make it all cost-effective.
6: Achieving faster issue remediation
AIOps helps eliminate false positives and enables better RCA. Further, AIOps also help IT teams immensely in predictive issue prevention and proactively accommodate expected surges while avoiding alert fatigue. AIOps also enables automated issue resolution through predictive issue identification backed by studying emerging trends and historical data. In all, AIOps helps IT teams in achieving an improved incident detection, management, communication, and resolution routine, boosting the morale of all by doing more with less resource.
AIOps in IT monitoring also offers guidance reports that help city council IT teams ensure continuous resource optimization to cut costs and justify public investments. Resource optimization efforts go a long way in ensuring all citizens have equal and unbroken access to services that impact their everyday lives.
ManageEngine Site24x7 is a one-stop, all-inclusive IT monitoring suite that city government IT teams can adopt to ensure complete visibility into every layer of their IT stack and ensure that citizens always have secure and highly available access to essential services.
AIOps in IT monitoring also offers guidance reports that help city council IT teams ensure continuous resource optimization to cut costs and justify public investments. Resource optimization efforts go a long way in ensuring all citizens have equal and unbroken access to services that impact their everyday lives.
ManageEngine Site24x7 is a one-stop, all-inclusive IT monitoring suite that city government IT teams can adopt to ensure complete visibility into every layer of their IT stack and ensure that citizens always have secure and highly available access to essential services.
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