StatusIQ mobile app for iOS devices

Site24x7's StatusIQ ensures clear and transparent communication by allowing technicians to provide real-time updates on incidents. The StatusIQ mobile app takes this a step further, delivering instant updates directly to your fingertips. Even without access to a laptop or desktop, you can monitor ongoing issues, track progress, and keep your customers informed with continuous updates on your status page just with your mobile device.

Benefits of StatusIQ mobile app

• Proactive communication during outages
• Real-time incident updates
• Scheduled maintenance notifications
• Customizable status pages
• Multi-channel and multilingual communication

Use cases

• When an unexpected outage occurs while a user is traveling, they might not be able to access their laptop or desktop in time to address the issue. With the StatusIQ mobile app, users can promptly report the issue on the status page and notify stakeholders through multiple channels, such as email and SMS. This transparency helps reduce frustration and minimize potential losses by effectively managing expectations.
• Consider a banking sector where a system admin scheduled planned maintenance in the early morning hour but forgot to update the status page for customers. Instead of panicking, even without access to a laptop or desktop computer, the sysadmin can utilize the StatusIQ Mobile App to instantly notify customers by posting the message: "Scheduled maintenance from 1am to 3am UTC on January 20". This ensures customers are informed in real time, helps them prepare for the downtime, and reduces support inquiries.

Installing StatusIQ mobile app

1. Download StatusIQ mobile app from the App store.
2. Click Install and then Open.
   Note

   The StatusIQ mobile app is free to download and use, with no additional charges for mobile access.

Log in to StatusIQ mobile app

Once you install the StatusIQ mobile app, this landing page will display:

1. Log in with your Zoho credentials, sign in through Apple, or Sign up for free in StatusIQ website and use those credentials. 
   
   Note

   For now, in StatusIQ mobile app, only a sign in option is available. You can sign up through the StatusIQ web page.

2. If you are logging in through your Zoho credentials, then you will have to authorize this in OneAuth.

3. After logging in, you will receive a notification to customize your privacy and security settings that will take you to the Analytics page.
   
   

4. After modifying the settings to suit your needs, return to the Home page.

5. Initially, you will not have any incidents to be listed. So start adding incidents.

   
   Note

   You can only have a maximum of 20 active sessions using the StatusIQ mobile application.  To receive details about the number of active sessions remaining, you need to log in with the same user account on multiple devices. The notification will look like this:

   

The StatusIQ mobile app is free to download and use, requiring no additional charges for mobile access.

Create a new incident

Follow these steps to create an incident.

1. Log in to the StatusIQ mobile app.
2. For iOS, click the + icon on the top to create a new incident.
3. Select Active if it is a current incident or Historic if it is a past incident.
4. Fill in the details on the pop-up screen and click Create to create a new incident.

Edit or delete an incident

You can edit or delete the incidents by long pressing the incidents. You can also perform the actions using the following methods:

1. Edit the details of active and past incidents inside the Incident details page using the  icon on the top corner of the page.
   
2. After editing the details, click Save in the top right corner.
3. To delete an incident, click on the icon and you will receive the following error message:
   
   
4. To proceed with the deletion process, click Delete or click Cancel.

Inside StatusIQ app on iOS devices

Once you log in to the StatusIQ mobile app, the status page title is displayed on the top with the  icon next to it. Click on the icon to see all the other status pages if you are managing more than one status page.

Inside the status page, you can:

• View active incidents under the Active section.
• View past incidents under the History section.
  
  
  

Active incidents

Incidents that are currently active are listed under the Active section. On selecting an incident, the following details are listed:

Incident title: Displays the name assigned for the incident.

Type of the incident: Displays that the incident is a real-time incident.

Status of the incident: That status is in red if it is ACTIVE or is in green if it is RESOLVED.

Incident severity: The severity of the incident is marked as:

• Major Outage
• Partial Outage
• Degraded Performance
• Informational

Incident Start Time: It is displayed near the icon.

Incident Duration: It is displayed near the icon.

Affected Components: Lists all components that were affected due to the incident.

Update History: Displays the status of the incident as given below:

• Acknowledged: When a technician acknowledged they've been notified about the incident.
• Identified: When the issue that caused the incident was identified.
• Observing: When a possible fix was implemented, but is still being monitored. 
• Investigating: When the issue's cause started to be looked into further.
• Resolved: When the issueI was fixed.

You can add details to Update History by clicking on the icon.

Preview in Browser: Shows all incident details in the browser.

Past incidents

Incidents that are currently inactive or resolved are listed under the History section. When you select an incident, the following details are displayed:

Incident title: Displays the name assigned for the incident.

Type of the incident: Displays that the incident is a real-time incident.

Status of the incident: That status is in red if it is ACTIVE or is in green if it is RESOLVED.

Incident severity: The severity of the incident is marked as:

• Major Outage
• Partial Outage
• Degraded Performance
• Informational

Incident Start Time: It is displayed near the icon.

Incident End Time: It is displayed near the icon.

Incident Duration: It is displayed near the icon.

Affected Components: Lists all components that were affected due to the incident.

Update History: Displays the status of the incident as given below:

• Acknowledged: When a technician acknowledged they've been notified about the incident.
• Identified: When the issue that caused the incident was identified.
• Observing: When a possible fix was implemented, but is still being monitored. 
• Investigating: When the issue's cause started to be looked into further.
• Resolved: When the issueI was fixed.

Postmortem: You can add all possible root cause analyses.

Preview in Browser: Shows all incident details in the browser.

More actions

On long pressing the incident, you can:

• Post Update: This is available only for an active incident. You can modify Updated at time, Time zone, Incident Status, Status Update, Post as a Private Note, Notify email, and SMS subscribers.

  
• Preview in Browser: See all incident details in the browser.
  
  
• Edit Incident: Modify Incident Title, Incident Severity, Incident Start Time, Time Zone, and Affected Components.
• Delete: Delete the incident.
  
  

Settings

To manage the StatusIQ mobile application settings, click on the settings icon.

• Shake To Feedback: Switch it ON to give quick feedback by shaking your mobile device. On shaking the mobile device, you can see the screen with the following options:
  • Feedback: You can reach the support team by taking a screenshot of an issue and attaching it with a detailed description. In the feedback, you can include the system logs and diagnostic information such as User details and Device and App details.
  • Report Bug: Shake your mobile device from any page of the app, such as the Incident Details or Edit page, to share feedback with our technical team. Use the highlighting options at the bottom of the page to mark relevant areas and click .
  • Don't Show Again: Select to disable the Shake To Feedback.
• Theme: Click on Theme to modify StatusIQ theme as
  • System Default: Chooses the same theme as your mobile device.
  • Light: Sets the light theme.
  • Dark: Sets the dark theme.
• Analytics: Share the following app diagnostic data with the developers to help improve the app:
  • Share usage statistics
  • Console Log
  • Enable crash
• Include my identity: Enable it to attach your identity to the data shared with the developers. This helps to fix user-specific issues.
• Privacy Policy: Informs users about how their data is collected, used, stored, and shared, and the limitations in maintaining this transparency.
• Terms of Service: Provides the rules for using the StatusIQ mobile app.
• Feedback: Enables users to share their feedback with the StatusIQ support team.
• About Us: This section describes StatusIQ, and explains its purpose, and key features, including how StatusIQ helps businesses manage status pages, track incidents, communicate real-time updates, and ensure service transparency.

Manage Account

1. Click on Delete Account to permanently delete all data associated with your account and Zoho apps that you use.
2. After clicking, you will see the following error message:
   
   
3. Click Proceed to delete the account or click Cancel.

Signing out of StatusIQ mobile app in iOS devices

To sign out of the StatusIQ mobile app, follow these steps:

1. Click on the settings icon on the top right corner.
2. Scroll down to the bottom of the page and click on the Log Out button and you will see the following error message:
   
   
3. Click Yes to continue signing out or click No.

Related article

• StatusIQ mobile app for Android devices