StatusIQ mobile app for Android devices

Site24x7's StatusIQ ensures clear and transparent communication by allowing technicians to provide real-time updates on incidents. The StatusIQ mobile app takes this a step further, delivering instant updates directly to your fingertips. Even without access to a laptop or desktop, you can monitor ongoing issues, track progress, and keep your customers informed with continuous updates on your status page just with your mobile device.

Benefits of StatusIQ mobile app

• Proactive communication during outages
• Real-time incident updates
• Scheduled maintenance notifications
• Customizable status pages
• Multi-channel and multilingual communication

Use cases

• When an unexpected outage occurs while a user is traveling, they might not be able to access their laptop or desktop in time to address the issue. With the StatusIQ mobile app, users can promptly report the issue on the status page and notify stakeholders through multiple channels, such as email and SMS. This transparency helps reduce frustration and minimize potential losses by effectively managing expectations.
• Consider a organization in the banking sector where a system admin planned maintenance from 1:00am to 3:00am on January 20th, but forgot to update the status page ahead of the downtime. Instead of panicking, they can instantly notify customers by posting notification about "Scheduled maintenance from 1:00am to 3:00am on Jan. 20th" via the StatusIQ Mobile App. This ensures customers are informed in real time, helping them prepare for the downtime and reducing support inquiries—without the hassle of needing a laptop or desktop during an emergency.

Installing on Android devices

• Download the StatusIQ mobile app from the Play store.
• Click Install and then Open.
  
  Note

  The StatusIQ mobile app is free to download and use, with no additional charges for mobile access. 

Log in to StatusIQ mobile app

Once you install the StatusIQ mobile app, your landing page will look as shown below:

1. Log in with your Zoho credentials, or sign up for free from the StatusIQ website and use those credentials.
   
   Note

   For now, in the StatusIQ mobile app, you can only sign in. You can sign up only through the StatusIQ web page.

2. If you are logging in through your Zoho credentials, then you will have to authorize in the OneAuth.
3. After logging in, you will receive a notification to customize your privacy and security settings that will take you to the Analytics page.
   
   
   
4. After modifying the settings to suit your needs, you can get back to the Home page. 
5. Initially, you will not have any incidents to be listed. So start adding incidents.
   
   
   
   
   Note

   You can only have a maximum of 20 active sessions for the StatusIQ mobile application. You will receive the following notification when you have logged in with the same user account on multiple devices.

   

Create a new incident

Follow the given sequence of steps to create an incident:

1. Log in to the StatusIQ mobile app.
2. For Android OS, click the icon on the bottom-right corner to create a new incident.
3. Select Active if it is a current incident or Historic if it is a past incident.
4. Fill in the details on the pop-up screen, then click Create to create a new incident.
   
   

Edit or delete an incident

You can edit or delete the incidents by long-pressing the incidents or using the icon. You can also perform the actions using the following methods:

1. Edit the details of active and past incidents inside the Incident details page using the icon on the top.
2. After editing the incident, click Save on the top.
   
   
3. To delete an incident, click the icon, and you will receive the following error message:
   
   
4. To proceed with the deletion process, click Delete or click Cancel.

Inside the StatusIQ app on Android devices

Once you log in to the StatusIQ mobile app, the status page title is displayed on the top, with the  icon next to it. Click the icon to see all the other status pages if you are managing more than one status page.

Inside the status page, you can:

• View active incidents under the Active section.
• View past incidents under the History section. 
  
  
  

Active incidents

Incidents that are currently active are listed under the Active section. Upon selecting an incident, the following details are listed:

Incident title: Displays the name assigned for the incident.

Type of the incident: Displays that the incident is a real-time incident.

Status of the incident: Displays the incident's status as red if it is ACTIVE or as green if it is RESOLVED.

Incident severity: The severity of the incident is marked as:

• Major Outage
• Partial Outage
• Degraded Performance
• Informational

Incident Start Time: This is displayed near the icon.

Incident Duration: This is displayed near the icon.

Affected Components: Lists all components that were affected due to the incident.

Update History: Displays the status of the incident as given below:

• Acknowledged: When a technician acknowledged they've been notified about the incident.
• Identified: When the issue that caused the incident was identified.
• Observing: When a possible fix was implemented, but is still being monitored.
• Investigating: When the issue's cause started to be looked into further.
• Resolved: When the issue is fixed.

Preview in Browser: Shows all incident details in the browser.

You can shrink Affected Components and Update History using the icon.

Past incidents

Incidents that are currently inactive or resolved are listed under the History section. Upon selecting an incident, the following details are displayed:

Incident title: Displays the name assigned for the incident.

Type of the incident: Displays whether the incident is a real-time incident.

Status of the incident: Displays the incident's status as red if it is ACTIVE or as green if it is RESOLVED.

Incident severity: The severity of the incident is marked as:

• Major Outage
• Partial Outage
• Degraded Performance
• Informational

Incident Start Time: This is displayed near the icon.

Incident Duration: This is displayed near the icon.

Incident End Time: This is displayed near the icon.

Affected Components: Lists all components that were affected due to the incident.

Update History: Displays the status of the incident as given below:

• Acknowledged: When a technician acknowledged they've been notified about the incident.
• Identified: When the issue that caused the incident was identified.
• Observing: When a possible fix was implemented, but is still being monitored.
• Investigating: When the issue's cause started to be looked into further.
• Resolved: When the issueI was fixed.

Preview in Browser: Shows all incident details in the browser.

Postmortem: Allows you to add all possible root causes to your analysis.

You can shrink Affected Components and Update History using the icon.

More actions

By long-pressing an incident or clicking the icon next to an incident, you can:

Post Update: This is available only for an active incident. You can modify Updated at time, Time zone, Incident Status, Status Update, Post as a Private Note, Notify email, and SMS subscribers.

Preview in Browser: See all incident details in the browser.

Edit: Here you can modify Incident Title, Incident Severity, Incident Start Time, Time Zone, and Affected Components.

Delete: Delete the incident.

Settings

To manage the StatusIQ mobile application settings, click the settings icon.

GENERAL

Here, you can share feedback, change the theme, and view the analytics.

• Shake to give feedback: Switch this on to give quick feedback by shaking your mobile device. Upon shaking the mobile device, you will see a screen with the following options:
  • Feedback: You can reach the support team by taking a screenshot of an issue and attaching it with a detailed description. In the feedback, you can include the system logs and diagnostic information such as User details and Device and App details.
  • Report Bug: Shake your mobile device from any page of the app, such as the Incident Details or Edit page, to share feedback with our technical team. Use the highlighting options at the bottom of the page to mark relevant areas before submitting your feedback.
  • Don't Show Again: Select to disable the Shake to give feedback.
• Theme: Click Theme to modify the StatusIQ theme to be:
  • System Default: Chooses the same theme as your mobile device.
  • Light: Sets the light theme.
  • Dark: Sets the dark theme.
• Analytics: Share the following app diagnostic data with the developers to help improve the app:
  • Share usage statistics
  • Console log
  • Enable crash
• Include my identity: Enable the app to attach your identity to the data shared with the developers. This helps to identify and fix user-specific issues.

PRIVACY

To ensure transparency with the users, the privacy policy and the terms of service are shared here.

• Privacy Policy: Informs users about how their data is collected, used, stored, and shared, and the limitations in maintaining this transparency.
• Terms of Service: Informs users about the rules for using the StatusIQ mobile app.

ABOUT

Feedback: Share your feedback with the StatusIQ support team.

About Us: This section provides a brief on StatusIQ, its purpose, and key features. This explains how StatusIQ helps businesses manage status pages, track incidents, communicate real-time updates, and ensure service transparency.

Manage account

1. Click on Delete Account to permanently delete all data associated with your account and Zoho apps that you use.
2. After clicking, the following error message is displayed:
   
   
3. Select Delete Account to delete the account permanently.

Signing out of StatusIQ app on Android devices

To sign out of the StatusIQ mobile app, follow these steps:

1. Click on the settings icon at the top-right corner.
2. Scroll down to the bottom of the page and click the Log Out. You will get the following confirmation pop-up:
   
   
3. Click Yes to continue signing out or click No.

Related article

• StatusIQ mobile app for iOS devices