This year's theme is IT resilience, which refers to the ability of an organization to withstand, adapt, and recover from disruptions or attacks with minimal or no impact. In today's digital and interconnected world, IT resilience plays a vital role in ensuring the continuity of business operations, minimizing downtime, and maintaini...

This guide provides rich insights into what incident communication is, why it's important, and best practices for effective incident management.

What is an incident, and why is incident communication important?

Imagine that you own a flight booking site that helps people book flights along with a hotel at the destination. A user has signed up on your site and is trying to book a flight. Halfway through the process, the user gets stuck at the payment stage and isn't able to proceed. This repeats with multiple users from a specific location, and ...