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enhance mail notification subject line

A real use case we have today. We have groupname which helps to route emails to different teams within our organization Hover we also find we need a second group of tags for sub teams.

 

Can enhance the subject line to also allow it to take in tag fields into the subject line. Currently tags can be seen in the subkject line of emails but there is no way to ingest those into the subject line for email notifications.

 

e.g we have a department dba but it has multiple subdeparments Postgres mysql mssql

we would like the email notification to include a value from either the monitor tags or a custom field that can be applied to all or any monitors.

we were thinking add a tag called component and read this value into he subject line using something like  comp=$tag_comp.value or comp=$custom_comp_field (Postgres sub team)

app=dba comp=pos would be the format we would like to add 

 

app=$GROUPNAME alert=[[true]] status=$STATUS source=site24x7 monitor-type=[[$MONITORTYPE]] monitor-name=[[$MONITORNAME]]  smry=[[$DOWNREASON]]

enhanced with

app=$GROUPNAME comp=open_to_workable_suggestions.   alert=[[true]] status=$STATUS source=site24x7 monitor-type=[[$MONITORTYPE]] monitor-name=[[$MONITORNAME]]  smry=[[$DOWNREASON]]

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Hi Mark,

Thank you for taking the time to share this detailed use case — the idea of using monitor tags and custom fields as variables in email notification subject lines is a really practical one, especially for teams managing alerts across multiple sub-departments.

We appreciate the clarity you've provided around the expected format and the real-world routing scenario. This has been noted and shared with our product team for consideration.

While we are unable to commit to a specific timeline at this point, we will certainly look at including this in one of our upcoming updates. We'll keep this thread updated if there is any progress on this front.

Thank you again for helping us make Site24x7 better!

Regards,
Jenzo
Site24x7 
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