Updating billing information when your payment is declined

Most customers opt to purchase Site24x7 online using their credit card. This is because credit card subscriptions renew automatically and the user does not have to go through the purchase process again. So if you have opted for a credit card mode of payment, this article might be useful for you. On some occasions, your credit card payments may be declined because our billing system is unable to verify the billing information you've submitted. The most possible cause for this is the credit card info you submitted does not match with the one in the bank. Some portion of your credit card info such as the street number or zip code for example, might have changed since you entered it into our system. Whenever any payment is declined, an email will be sent to your login email id notifying you of the problem and asking you to update your card details. Once you receive this mail, we suggest you to update your credit card info in your account so that your monitoring is not affected. To update your credit card info, please follow the steps below:

1. Login to your account.

2. Go to Account->Billing tab.

3. Click Modify Card Details link. A pop up window opens up.

4. Enter your updated billing information

5. Click Update once you're finished. Once you've updated your credit card info, your payment will be accepted automatically during your next billing cycle.