Common reasons why your payment is declined

If you've subscribed for Site24x7's website monitoring service using your credit card, you might occasionally find your payments being declined by Site24x7. Generally, payments are declined if our billing system is unable to verify the billing information you've submitted. Below are some common reasons why your credit card payment may be declined:

1.~ Invalid Amount: Sending too large of an amount, zero dollar ($0.00) amount or amount less than one dollar (American Express/Discover).

2.~ The transaction amount exceeds the available credit limit set by the card issuing bank.

3.~ The transaction was declined by the customer's card issuing bank.

4.~ Account was just "Activated", taken Live.

5. The format of the expiration date is being passed incorrectly.

6.~ Expired or non-matching expiration date.

7. Transactions are being posted to TEST servers using 'real' credit card numbers.

8.~ The web site/shopping cart is pointing to the test servers instead of to the live servers.

9.~ Payflow Link: The transaction process mode is still set to 'Test'.

10.~ Payflow Link: Trying to process a Level 2 or Level 3 (Company/Business) card.

11.~ The Zip code contains all zeros.

12. Trying to perform a voice authorization using the wrong transaction type.

13. Card Security Code (CSC / CVV2) does not match. The most common reason for declining of payment is that your credit card information might change after you've submitted it to Site24x7. Therefore, our billing system is unable to verify the billing info. The solution involves updating your billing information in Site24x7 and we will process the payment from your next billing cycle onwards.