Service Level Agreement

What is an SLA?

A service-level agreement (SLA) is a standard or a signed contract between an organization and a customer that defines the expected level of service. It ensures that the service availability and performance are met to the customer's satisfaction, ensuring accountability and service quality.

The key benefits of SLAs and why you need them

SLAs are vital for establishing clear standards between an organization and its customers, ensuring service reliability, trust, and performance.

Benefits

• Clear service expectations: Defines measurable performance standards.
• Improved service accountability: Ensures the organization meets the agreed service levels.
• Enhanced customer trust: Builds confidence by guaranteeing service reliability.
• Data-driven decision-making: Provides reports for analyzing compliance and improvements.

With Site24x7, you can generate reports for your SLAs based on monitors and monitor groups.

SLA index

Explore key SLA concepts and learn how to set up an SLA and generate reports to ensure service reliability using the resources below.